FAQ : Why Does My Account Need Re-Authentication?

There may be instances where your social media profiles or pages get disconnected from Statusbrew. Before you know the steps to re-authenticate, here are the most common causes and the steps you can take to avoid the re-authentication problem in future.

Twitter

Twitter is very strict when it comes to controlling spam and automation. Intentionally or Unintentionally, when you use your account in a certain way, Twitter considers your profile to be automated and logs you out. This is when your account needs to be re-authenticated with Statusbrew.

To avoid being asked to re-authenticate often, here are a few things you can take care of:

  • Use the Twitter native app/website often to make new posts and interact with your followers
  • Avoid following/unfollowing aggressively (Too many or Too fast)
  • Pause after you've done a bunch of them and resume later
  • Spread the activity evenly through different times of the day
  • Avoid using too many apps for your Twitter profile
  • Maintain a good follower-following ratio

After you re-authenticate, we recommend you use the native Twitter app for the next few hours (or even a day) and avoid any other third-party apps.

LinkedIn

There are two possible reasons for LinkedIn profiles or pages to be needed to re-authenticate:

  • Your LinkedIn profile/page will disconnect from Statusbrew every 60 days. This is a requirement of LinkedIn's API. Kindly re-authenticate it when asked to keep your scheduled posting continued.
  • Posting more frequently than the daily permitted limit (100) for LinkedIn can mark your profile/page for spam and disconnect you from Statusbrew.

Facebook

There are three possible reasons for Facebook profiles or pages to be needed to re-authenticate:

  • If an Administrator's role changes within Facebook, the connection between Statusbrew and the page will be lost. We recommend users keep this in mind before editing User Roles. 
  • If the password to the login of a native network is changed by the Admin of the page or profile, a disconnection from Statusbrew can occur.
  • Posting more frequently than the daily permitted limit (25) for Facebook can mark your profile/page for spam and disconnect you from Statusbrew.

Instagram

Instagram re-authentication is needed if your profile is logged-in by you on a new or unrecognized device. Keeping in mind the security of your profile, you're disconnected from all third-party applications your profile is connected to, including Statusbrew. Hence the need to re-authenticate.

How To Re-authenticate?

For re-authenticating any of your profile or page,

  1. Login to your Statusbrew account
  2. From the bottom left button, click on Admin
  3. Navigate to App Settings
  4. Click on the Reauthenticate button next to a profile or page and follow the steps asked on your screen.
Reauthenticate Profile